Case Plandent

Unified business processes across borders

 



Finnish Plandent Oy wanted to unify the ERP systems of its units located in different countries. As the solution Digia supplied Microsoft Dynamics AX -system which brought efficiency to the business operations, and supports the company’s growth.

Benefits:

  • Cost-savings and efficiency from highly automated logistics processes.
  • Transparent stock data eases ERP.
  • Smoother servicing and customer service improve customer satisfaction.
  • Easy to rollout in new countries – enables growth and internationalization cost-effectively.


Services and solutions:

This stock retrieval system means fewer errors, faster deliveries and improved customer service. The result is fewer work phases in our customer services, with more time to spend on actual service encounters.

Johanna Wicht, Marketing Manager, Plandent Oy



Unified business processes across borders

ERP system speeds up Plandent’s customer service and streamlines operations.

Plandent Oy is a Finnish supplier of dental instruments and materials. A new ERP system has enabled it to provide customers with fast service, including same-day delivery at best. This new system brings efficiency to Plandent Oy and helps it to grow.

”This system, based on Microsoft Dynamics AX, has given us the reporting speed we were so missing. It also brings transparency and shared processes to operations in different countries”, explains Jyri Virtanen, Logistics Manager at Plandent Oy.

“All of this means higher efficiency, freeing up our time for serving the customer.”

In 2007, Plandent Oy was faced with a challenge. It wanted unified logistics in its Finnish, Estonian and Swedish units. The idea was to replace the old ERP system with a solution based on Microsoft Dynamics AX. Plandent chose Digia, an expert on the logistics sector, as a partner for the project. As well as expertise, Digia brought its iSuite integration solution. This superbly scalable product made unified logistics possible. It also allowed the use of Microsoft Dynamics AX as a strategic ERP solution. Plandent’s UK and Norwegian ERP and logistics functions have been added since the system’s initial rollout.

Automation improves customer service

iSuite was also used to link Digia’s ERP system with Plandent’s warehouse automation system. Digia’s iSuite now runs a vast set of integrated systems – this makes it child’s play to add, say, new countries to the integrated whole.

An automatic sales order connection is also included, based on Radio Frequency Identification (RFID). When a product is running out on a dentist’s shelves, the connection sends Plandent an order for more supplies. This is done automatically, using the products RFID-tag.

But automatic sales connections at Plandent’s customers are not the only way of maintaining stock. Orders also arrive in the ERP system by telephone service and from a web store. With the order safely received, the green light is given for gathering the supplies. This done, the supplies are assembled, ready for delivery, through warehouse automation.

“This stock retrieval system means fewer errors, faster deliveries and improved customer service”, explains Johanna Wicht, Marketing Manager at Plandent.

“Our web store is another key B2B sales channel. We’re aiming at ever-increasing orders from there. The result is fewer work phases in our customer services, with more time to spend on actual service encounters.”

The new system brings efficiency to Plandent Oy and helps it to grow.