Both and more: E-commerce is much more than just a product catalogue on the internet.
It is identifying, motivating, inspiring and activating potential customers and generating customer relationships and sales. It typically covers multiple channels: In addition to the Internet, e-commerce travels around in people’s pockets, features in calls to customer service, ties in with interaction on social media, and also has a strong presence in your store. Instead of just focusing on technological channels, the key is to create high-quality experiences for customers and meaningful contents, as well as to provide seamless customer relationships regardless of the channel. The customer’s experience is the foundation of competitiveness.
We design and build online stores and related services, and help convert visitors into paying customers, increase the average order size, and provide user experiences that inspire and activate customers and promote customer loyalty. However, we are not limited to designing the user experience and layout; we also help you to use customer information to improve your customer relationships and contents, build loyalty, support your customers’ buying process, develop customer loyalty schemes, and choose your sales channels.
Our experts have several years of experience of different kinds of ERP, logistics, customer management, product information management, cash register and payment systems, so that you can use our solid know-how to integrate your online store with your most important information systems.