We conceptualise, plan and carry out e-services and multichannel e-service operations for various purposes, from implementing official licence services to developing e-services for companies operating in the finance sector, in order to provide customers a tool for running all of their bank, insurance and finance errands flexibly and regardless of time and place.
Service access improvement
The extra time of staff can be used for higher added value expertise and customer service tasks
Flexibility of service and the increased level of self-service improve the quality and effectiveness of customer service
The reformation of service processes and methods increase the cost-efficiency and effectiveness of business operations
Increased transparency leads to a more diverse and comprehensive view of the operations of the service provider organisation
Automation and development of handling and case management shortens the processing time of service cases
Customers have a better view to service processes and the status of their service request handling