PSOP system is a complete solution for implementing freedom of choice in the health and social services reform

The national service voucher and outsourcing (PSOP) system is a complete solution for implementing within the new regions the expanding freedom of choice resulting from the health and social services reform. On Thursday 24 August, Digia and Kuntien Tiera are organising a briefing event regarding the opportunities to utilise the system in the upcoming regional reform.

One of the objectives of the health and social services reform is to increase the customer’s freedom of choice. Successful attainment of this objective requires a seamless flow of information between customers, service organisers and service providers. This means that there is an enormous reform of operating methods and information systems ahead. However, a shortcut exists: the service voucher and outsourcing (PSOP) system co-developed and co-owned by municipal actors, as well as the associated Parasta Palvelua operating model. Kuntien Tiera is responsible for the national management of the system, and it is implemented by Digia.

Parasta palvelua operating model already covers a population base of 2.3 million people, and payments made through the system total over EUR 200 million annually. The municipalities currently using the model have succeeded in reducing the time spent on managing outsourced services and service vouchers by up to 80%. From a provider perspective, the system is a new and easy channel to introduce services to customers. This also means support for local businesses and jobs. Through the system, customers can search and compare service providers, track their events and give feedback to the service provider regardless of time and place.

The PSOP system already facilitates the comparability of services and supports freedom of choice, and its use can easily be expanded. The system is the proposal of municipal actors as a national solution for the implementation of social and health care services as regards service providers and service management in the health and social services reform. By introducing the system before the health and social services reform and the regional reform, the municipal actor can ensure the continuity of operations and facilitate the completion of the reform process.

Briefing event on 24 August at 1 p.m. in Pitäjänmäki, Helsinki

Kuntien Tiera and Digia are organising a briefing event on Thursday 24 August at 1–4 p.m. at Digia’s main office in Pitäjänmäki, Helsinki (Atomitie 2 A). Learn more about the programme and speakers of the event here.

Further information:
Sari Koljonen
Business Manager, Kuntien Tiera
Tel. +358 (0)40 556 8201

Paula Pesonen
Business Manager, PSOP, Digia
Tel. +358 (0)50 357 5208



Parasta Palvelua joint municipal operating model and the service voucher and outsourcing (PSOP) system that supports it will make it easier for municipal actors to administer, provide and use service vouchers and outsourced services. The system has already been tendered for municipalities and is easy to introduce.

 Established in 2010 and owned by over 260 municipal actors, Kuntien Tiera Oy is a nationwide enabler for municipal cooperation. Tiera helps its customer-owners to develop their business, and drives change by providing customer-oriented system and service solutions in collaboration with its partners. Tiera is an influential partner and the fruits of its labour can be seen at a national level throughout the municipal sector. Tiera employs about 100 people across Finland and its net sales totalled EUR 27 million in 2016.

Digia is a profitably growing IT service company. We are a visionary partner to our customers in the development of digital services, enterprise resource planning solutions and utilisation of information.We employ approximately 1000 experts in Finland and Sweden. Digia's net sales in 2016 totalled EUR 86.5 million. The company is listed on NASDAQ Helsinki (DIGIA).

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