“As Digia grows, so does the scale of customer deliveries, and networks provide our customers with important scalability. Customers may often have short-notice resource needs that we can meet more flexibly by strengthening our partner network”, Digia’s President and CEO Timo Levoranta says.
Fulcrum Digital is a US-based business platform company founded in 1999 that today employs more than 1,000 professionals globally in the United States, Europe, Latin America and India. With the recent cooperation agreement, Digia will be utilising Fulcrum Digital’s professionals in its customer projects going forward. Digia and Fulcrum Digital have worked together in the past already, but the new agreement significantly deepens the partnership and makes it more systematic and exiting.
“At the heart of high-quality customer solutions and thus our growth is Digia’s team of more than 1,300 professionals, which we develop and grow through recruitment. We are strengthening the availability of expertise through partner networks. One such network is also our freelancer network Digia Hub, which already includes more than 2,000 professionals in Finland and 10,000 experts in Europe through partners”, Levoranta says.
International teams are the future – without forgetting domestic strengths
A large proportion of Digia’s customers are Finnish companies that value domestic service and, for example, customer support provided in Finnish. Projects involving Fulcrum Digital’s professionals will be agreed upon on a customer-specific basis, and the customer interface will remain in Finland – unless the customer requests otherwise.
“Some of our customers are very used to working with international teams and experts, and these days many larger companies and public sector organisations even want offshore capabilities from their IT suppliers to ensure scalability and cost-effectiveness”, says Senior Vice President Janne Tuominen from Digia.
“It is a major competitive advantage for Digia that we operate close to our customers in Finland and are able to offer round-the-clock support from Finland, for example. International teams provide a different kind of benefit to our customers, and we are now strengthening this combination”, Levoranta says.
Global change in work culture and remote work accelerate internationalisation
Digia and Fulcrum Digital aim for close cooperation in which certain Fulcrum Digital employees focus exclusively on Digia’s projects. Joint operating models are currently under construction. Fulcrum Digital is setting up a Digia-specific office in Pune, India, with Digia-branded facilities for the employees. Shared values and, for example, corporate responsibility commitments also play an important role. Fulcrum Digital is committed to complying with Digia’s Code of Conduct and principles of responsible operations.
“Fulcrum Digital is a business platform and digital engineering company with a proven track record of empowering businesses in their digital journey. We are proud to partner with Digia to bring our capabilities, capacities and competencies to the forefront. We are confident that with our expertise across sectors and Centres of Excellence we will be able to create a value for Digia, their customers and consumers”, says Dhana Kumarasamy, CEO, Fulcrum Digital.
The expansion of the role of international teams is also supported by the global change in work culture that has taken place over the past year and a half. Remote work practices have evolved further both in Finland and elsewhere, and we are facing a new era of location-independent hybrid work.
“The rapid transition to remote work was a novel situation for everyone at the beginning of the coronavirus pandemic, but now remote and hybrid work have become commonplace. To generalise somewhat, it does not matter whether professionals are working in Helsinki, Oulu, the Baltics, or India. Geography no longer limits our customers always having the best expertise at their disposal”, Levoranta says.
CEO, Digia Plc
Tel. 040 500 2050
Senior Vice President, Managed Digital Core, Digia Plc
Tel. 040 839 4370
Digia is a software and service company that helps its customers renew themselves in the networked world. There are more than 1,300 of us working at Digia. Our roots are in Finland and we operate both in Finland and abroad. We are building a world in which digitalisation makes a difference – together with our customers and partners. Digia net sales were EUR 139.0 million in 2020. The company is listed on Nasdaq Helsinki (DIGIA). digia.com