A great challenge for banking and investment services is how to achieve an even better customer experience when, at the same time, the whole industry is affected by new efficiency requirements, the need to adapt to regulation that is changing constantly, and competition brought along by new, agile players.
The increase of regulation is a change driver that requires a chameleon-like ability to continuously adjust operation. It will challenge operators to renew their business models and processes. At the same time, efficiency requirements continue to increase, and new, innovative operators are breaking traditional industry boundaries and cost structures.
Service and communication methods are changing and become multi-channel. Mobility is taking over, and services are being automated. Customers must be served at least as well as before although there is less physical contact. It is essential to know how to use information in the systems in order to create a better customer experience, as the customer experience will determine the recommendability of services.
Digitalisation is a great opportunity for the banking and investment industry that will, at best, increase competitive advantage, reduce costs, improve risk management, and expand the market.
We have almost 30 years of experience in domestic and European operating environment, and our know-how serves various operators in the financial sector in a variety of ways. In order to stand out in the market and deepen a customer relationship, it is necessary to understand the customer’s service process and systems that can adapt in an agile way to new requirements regardless of time, place and device. We offer consulting services and concrete productised solution models that are based on our Digia Financial Systems (DiFS) product range. We can also take care of the maintenance of our customers’ background processes and systems.