Towards a better working life with digital services
Digia’s integration function has enabled better manageability of Ilmarinen’s information system services and integrations and their cost-efficient development. Ilmarinen serves close to a million Finns, and now the services offered to them can be developed better.
Ilmarinen is a pension insurance company that aims to ensure that the personnel of its customer companies receive the pension they deserve for their work. At the same time, Ilmarinen aims to develop working life together with its customers, thereby helping them to succeed in their own business. All in all, Ilmarinen serves close to a million Finns.
Digitalisation is also visible in the everyday lives of the traditional company and its customers in many different ways. The customers of Ilmarinen want new digital services constantly.
“Our customers want an increasingly wider variety of multi-channel digital services,” says Chief Enterprise Architect Janne Kangasluoma, Ilmarinen.
The importance of customer experience related to the use of services is becoming more and more pronounced.
“Customer experience is one big and important factor – and its importance is becoming increasingly pronounced. People demand it more and more, which is why the services must be more usable,” Kangasluoma continues.
Centralised integration is a key enabler of Ilmarinen’s digital service development.
Centralised integration as an enabler of digital service development
Ilmarinen and Digia started their cooperation in 2012 in connection with the centralised integration function. The centralised integration function is a key enabler of Ilmarinen’s digital service development. The starting point for the cooperation was to make the system integrations as cost-efficient as possible and ensure that their implementation was fast and flexible.
“When the integration function is cost-efficient and flexible, it offers us a better ability to create networks and ecosystems,” says Kangasluoma.
Developing new services that rely on digitalisation is one of the cornerstones of Ilmarinen’s strategy. In this work, the centralised integration function plays an important role. A flexible and cost-efficient integration function offers Ilmarinen an excellent ability to develop completely new business ecosystems.
“At the moment, we offer services for our customer companies, but we should also aim to offer some of the services directly to the insured people.”
As an example, Kangasluoma highlights services offered directly to consumers via different kinds of partners, such as services related to the insured person's personal financial planning.
The cooperation with Digia has gone well
Kangasluoma praises the contribution of Digia and its experts, their commitment to the goal and their business-oriented approach.
“Originally Digia was selected for Ilmarinen’s centralised integration function for business reasons. Digia had an existing solution and the will to create a model in which we would succeed together.”
“The cooperation has been open all the time: we have set the goals together, and we aim to achieve these goals together. From our point of view, the cooperation has been excellent and it has worked well,” says Kangasluoma.