Oma Häme, the Wellbeing Services County of Kanta-Häme, renewed its customer service and service guidance. The aim is that, in the future, up to one in eight customer visits could be avoided through more effective service guidance and improved digital services. The renewal also aims to improve the accessibility of services and make interactions smoother for customers.
The solution, implemented together with Digia, has delivered significant benefits for both customers and employees and created a strong foundation for the continuous development of services.
The solution was implemented using technologies including Microsoft Digia SOTE 365, Microsoft Dynamics 365 and Microsoft Power Platform.