Centralising IT responsibilities deepens understanding – and requires trust
Orient Occident aims to centralise the IT responsibilities increasingly clearly to a few select partners.
“We do not have our own information management. This means that we need IT partners to ensure that our information systems operate reliably. However, the partner network cannot be too large. A manageable network guarantees cost-efficiency and agility,” Puputti says.
This was one reason why Digia, which had become familiar as the Enterprise provider, was a natural choice when looking for a CRM system provider; daily work is easier when you only need to deal with one single partner. In addition to Digia Enterprise, Orient Occident also uses Digia’s Ote applications on the hand-held terminals at the warehouse.
Mikko Puputti believes that the better the partners know each other, the better solutions they can develop together.
“When you centralise more things with the same party, you learn to know each other and the understanding between partners becomes deeper. Naturally, this requires trust. That needs to be earned, and yes, the people at Digia have earned our trust. For example, I appreciate that we can speak pretty frankly with each other,” Mikko Puputti considers.
He thinks that it is human to encounter challenges in IT projects at times.
“The essential thing is how the challenges are solved, and how the operation is maintained and developed in one big picture. One little problem in a project can’t destroy that,” Puputti sums up.
In the partnership between Digia and Orient Occident, he also praises Digia’s commitment to developing the Enterprise system.
“We have been happy that Digia has invested in the system and developed it over the years. Digia Enterprise has been attracting new users continuously, and it has remained robust. It doesn’t sprawl, but instead the common issues are developed on a long-term basis,” Mikko Puputti thinks.
“And there’s another thing: the people. People clearly like working at Digia. This also creates a long-term approach: Digia has learned to know us, and we get a visionary partnership from you. It crystallises into a mutual trust,” Mikko Puputti notes.