Agile development and service design ensured success in the project
Although PAM and Digia have been working together for years, the modernisation of the member register took their partnership to the next level.
“Digia’s experts from all over the company have participated in the project. We’ve been able to tap into all of Digia’s expertise,” says Mattila.
The project is driven by many kinds of changes in operating methods. In addition to questioning processes, the development has been handled agilely.
“Earlier, our projects involved ordering a package that would then be delivered a year later. Now we’ve proceeded agilely, piece by piece, and achieved visible and complete results,” says Mattila.
“The work has been done with great professionalism. Digia has really listened to us and provided us with the best resources to carry out the modernisation,” says Rönkkö.
The agile operating model has enabled this large-scale project to avoid the greatest challenges. The work has stayed on schedule because the project has been divided into smaller parts that are completed one by one. Flexibility and prioritisation by both parties has also facilitated progress.
“The adequacy of resources has posed challenges. We have many projects and launches ongoing at the same time. Some of the same employees are working on these different projects. They’ve occasionally had to prioritise their tasks to ensure progress. But we’ve tackled everything well,” says Rönkkö.
Committed employees comprise one of the most important factors behind successful system modernisation. PAM has this aspect well in hand, too.
“Our employees have been very enthusiastic and they’ve been excited to adopt the new system,” says Rönkkö.
Digia’s service design played an important role in motivating employees. Right from the start, the actual users of the system were able to influence the functionalities and features of the system UI.
“Users were listened to during the pilots and their suggestions for changes were taken into consideration. Even small issues, like the UI colours, facilitate work. This has helped personnel to commit themselves to the project and modernisation,” says Rönkkö.