Automation improves customer service
iSuite was also used to link Digia’s ERP system with Plandent’s warehouse automation system. Digia’s iSuite now runs a vast set of integrated systems – this makes it child’s play to add, say, new countries to the integrated whole.
An automatic sales order connection is also included, based on Radio Frequency Identification (RFID). When a product is running out on a dentist’s shelves, the connection sends Plandent an order for more supplies. This is done automatically, using the products RFID-tag.
But automatic sales connections at Plandent’s customers are not the only way of maintaining stock. Orders also arrive in the ERP system by telephone service and from a web store. With the order safely received, the green light is given for gathering the supplies. This done, the supplies are assembled, ready for delivery, through warehouse automation.
“This stock retrieval system means fewer errors, faster deliveries and improved customer service”, explains Johanna Wicht, Marketing Manager at Plandent.
“Our web store is another key B2B sales channel. We’re aiming at ever-increasing orders from there. The result is fewer work phases in our customer services, with more time to spend on actual service encounters.”