Tepcomp offers a diverse range of contract manufacturing services for electronics, and it develops and manufactures innovative LED products. The company has locations in Finland and Estonia, and goods flow between almost every continent. The enterprise resource planning system is vital to the company, so Microsoft Dynamics NAV, supplied by Digia, was selected as the new solution.
“The enterprise resource planning system is essentially the company’s ‘beating heart’. It guides the order-and-supply process from end to end. The system also includes the warehouse processes, although the warehouses are physically located in Turku, Finland, and Kuressaare, Estonia. We also monitor research and development projects via the system,” says Jussi Niemi, Tepcomp’s Development Manager.
A flexible system
Tepcomp’s sector typically has a short order window, which gives rise to unique requirements for enterprise resource planning systems.
“The system needs to be flexible. It must be capable of simultaneously managing a process chain based on one-off, project-type orders as well as ongoing sales order processes,” Niemi says.
The Dynamics NAV enterprise resource planning system enables Tepcomp to scale up to the next size category in its sector and realise closer integration into customer and supplier processes.
“The new system enabled us to create transparency for the processes in Tepcomp Group’s factories, facilitating decision-making and sharpening the focus of resources,” Niemi says.
“In my own work, I have noticed that the further development of the system has become substantially easier compared with the previous state. The system is highly open, and implementing individual developments does not tie down too much of our own resources or money.”
Smooth collaboration and open communication
Niemi says that the new system was deployed rapidly without any major problems affecting core processes.
“In addition to the enterprise resource planning system, we also overhauled our working time tracking and payroll systems, and there were some challenges involving integrations with these. In hindsight, there should have been more user training before deployment and acclimatisation during the initial phase of deployment,” he says.
According to Niemi, the collaboration with Digia went well, and support requests were answered promptly and competently.
“Digia embraced our company’s processes and their unique features surprisingly quickly. I place a lot of value on open communication with regard to which development ideas can be implemented and which are not worth persevering with. This helps us to allocate resources correctly first time. Several development ideas were quickly refined into functional, deployable solutions,” Niemi says.
In the future, Tepcomp intends to integrate the enterprise resource planning system more closely into its processes, and work such as documenting material flows in production will be automated.
“In other regards, the main focus of our development work is on improving everyday activities, which we strive to achieve with a monthly rhythm,” Niemi summarises.