Focus on usability
The design of the app started in June 2016. The first version usable during a customer visit was completed in November. Design set out to cater to the needs of customers.
“We had to take into account that the ages of our security experts range from 18 to 60, so the app had to be easy to use. That’s why it was important to do most of the work in the design phase with a service designer,” says Heinimo.
Another important aspect was functionality.
“The app has to work in customers’ homes, even in the cellar. Even if the tablet suddenly loses its network connection, the app must keep working. And it does,” he says.
A security expert records detailed information into the app on the security status of the customer’s home. That’s why particular attention was paid to information security.
“The report on the home security analysis does not include any identifying information on the customer that would enable someone to associate the report with a specific home,” says Suvi Hiltunen, Verisure’s Head of Marketing.
The app was implemented using microservice architecture and React software development. It was launched nationwide in May 2017. Ever since the first version, software development has been agile, responding to both legislative amendments and user experiences.
“Mandatory changes must be implemented whenever new EU directives and legislation are introduced, for instance. In addition, we make changes to incorporate proposals from users, such as when our experts observe that many homes have a certain kind of room that isn’t included on the app’s room list, or that a certain kind of heating hasn’t been included,” says Heinimo.
At present, the app is used for home security analysis, but the company intends to scale it up for use in the corporate sector, too.