Case Voimatel

An overhaul with all the trimmings, please! Voimatel utilised a diverse range of solutions


Voimatel, a company constructing and operating electricity and telecom networks, overhauled its information systems. As part of the overall system reform, Digia implemented an Enterprise Service Bus, a mobile application using the Ote technology and portal services for subcontractors and customers.

milla-teimme.pngWhat we used

Digia made a good impression already in the early stages with their Ote presentation, and later we decided to include the application in our system. We’ve had a good team with close cooperation, and I am happy that the team has stayed more or less the same during the project. The Digia team is very familiar with our solutions and can focus on the right things.

Henna Lankinen, Development Manager, Voimatel Oy



An overhaul with all the trimmings, please! Voimatel utilised a diverse range of solutions

If you overhauled your systems, which services would you choose? In Voimatel, integration services, subcontracting and customer portals and the Voimis mobile application were used to enrich the overall reform of the information systems.

Voimatel, a Finnish company established in 2001, designs, builds and maintains electricity and telecom networks. As the existing information systems were no longer serving the rapidly growing company, it was decided that a comprehensive system reform was required.

With the renewal of the ERP system, it was discovered that Voimatel also needed other solutions that would improve the flow of information. Digia was selected as the party implementing the mobile user interface Voimis and the Enterprise Service Bus between several systems. In addition, Digia provided Voimatel with the subcontracting and customer service portals included in the system.

Combined data increases control

Voimatel has a diverse customer base, with tasks varying from large distribution network projects to fault correction. Hundreds of work orders are received every day. The reforms provide increased overall control.

"Previously, information was scattered here and there, and work was carried out in several different places. Now all information is integrated into one entity, and we also have mobile access to it,” says Henna Lankinen, Voimatel’s Development Manager.

“We wanted to reshape everything.”

According to Lankinen, increased efficiency of processes and smooth information flow are the drivers behind Voimatel’s major reform. The company also wants to improve the quality of the service they provide to their customers.

“Larger customers are placing their orders through an electronic interface and we must be able to provide them with the required information. In addition, we wanted more flexibility so that we can make changes more quickly as situations evolve,” says Henna Lankinen.

Everyone uses Voimis

The biggest change involves real-time information that is easy to find. The Voimis mobile application, which has been implemented using Digia’s Ote technology, plays a key role in this. All Voimatel employees, approximately 900 persons, are using Voimis. The application can be used, for example, to record work hours and check work-related information. Technicians are the largest user group, and the application enables them to access the system directly from the field. 

Voimis enables significant time savings in relation to information flow, resourcing and documentation. The application allows technicians to see the work orders, weekly plans, and order details on their phones. In addition to recording information, they can include attachments, pictures, and comments. There is also a more comprehensive version of Voimis available for work supervision, with features related to supervision and resourcing. 

“All in all, it is extremely important that we now have better visibility to work,” says Lankinen.

Voimatel’s material suppliers and larger customers have been integrated into the ERP system through the Enterprise Service Bus. In addition, financial systems and other applications have been integrated into the overall system. For example, customers can use the new customer service portal to order installation work, track the progress of the work and accept invoice proposals.

“Invoicing is a concrete example of easier processes. Previously, invoices were transferred manually from one system to another and someone had to initiate the sending of invoices. Now invoices are sent automatically. This is very important, because we have an extremely large volume of work orders,” says Lankinen.

Closer cooperation through project work

Voimatel’s information system reform project lasted approximately for two years and included several phases from specification to testing and deployment. There has been a lot of change work, and new services have been added along the way.

The progress and big picture have been discussed one step at a time in the large project team.

"Working with this type of a project was fairly new to us, but we became more familiar with the cooperation and different approaches over the years,” says Henna Lankinen. The information systems and Voimis will still be fine-tuned and more development work will be carried out.

“Digia made a good impression already in the early stages with their Ote presentation, and later we decided to include the application in our system,” says Lankinen.

“We’ve had a good team with close cooperation, and I am happy that the team has stayed more or less the same during the project. The Digia team is very familiar with our solutions and can focus on the right things.”