Everyone uses Voimis
The biggest change involves real-time information that is easy to find. The Voimis mobile application, which has been implemented using Digia’s Ote technology, plays a key role in this. All Voimatel employees, approximately 900 persons, are using Voimis. The application can be used, for example, to record work hours and check work-related information. Technicians are the largest user group, and the application enables them to access the system directly from the field.
Voimis enables significant time savings in relation to information flow, resourcing and documentation. The application allows technicians to see the work orders, weekly plans, and order details on their phones. In addition to recording information, they can include attachments, pictures, and comments. There is also a more comprehensive version of Voimis available for work supervision, with features related to supervision and resourcing.
“All in all, it is extremely important that we now have better visibility to work,” says Lankinen.
Voimatel’s material suppliers and larger customers have been integrated into the ERP system through the Enterprise Service Bus. In addition, financial systems and other applications have been integrated into the overall system. For example, customers can use the new customer service portal to order installation work, track the progress of the work and accept invoice proposals.
“Invoicing is a concrete example of easier processes. Previously, invoices were transferred manually from one system to another and someone had to initiate the sending of invoices. Now invoices are sent automatically. This is very important, because we have an extremely large volume of work orders,” says Lankinen.