“We participated in the survey for the first time, and I am delighted with Digia’s joint third place in Finland. This indicates our ability to serve large customer organisations in a changing situation”, says Janne Tuominen, Senior Vice President and Director of Managed Solutions business unit and Application Services at Digia.
"Our ranking is particularly valuable because it is an unbiased view based on real customer experiences", he adds.
The IT Sourcing Study conducted by Whitelane Research was answered by more than 450 representatives from the most prominent IT service procurement companies in the Nordic countries. In Finland, decision-makers from various industries and public organisations participated in the survey.
The results show that eight out of ten customers are satisfied or very satisfied with Digia's services. Customer satisfaction was nearly 80 per cent regarding both application services and general satisfaction.
In addition, Digia's results exceeded the average in four out of five of the study's Key Performance Indicators (KPI) concerning the quality of deliveries, customer relationship management models, price and innovation capacity.
“The demand for application services has remained stable among large customers, but their delivery models are changing significantly due to artificial intelligence and automation. We want to be pioneers, especially in the use of artificial intelligence. At the same time, we will continue to focus on our areas of strength, such as a good customer experience, service delivery capacity, innovation and a partnership-based working model", Tuominen says.
The Whitelane Research is a global independent research company that has studied Europe's largest IT service providers annually for over ten years. Whitelane's IT Sourcing Study is considered one of the most representative reports on the IT sourcing market.
Learn more about Whitelane Research's research >>
Janne Tuominen
Senior Vice President, Managed Solutions
Digia Plc
tel. +358 40 839 4370, janne.tuominen(a)digia.com