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Microsoft Dynamics 365 CRM

A smart business platform that meets the needs of sales, customer service and case management


Microsoft Dynamics 365 CRM is a cloud-based business platform that includes editable and expandable ready-made solutions to meet needs such as sales management, customer service, marketing and managing fieldwork. The package includes Sales, Marketing, Customer Service, Project Operations and Field Service solutions. Different case management (XRM) packages can also be integrated into the service using Power Platform technology.

Digia is a reliable partner with almost 20 years of experience delivering Microsoft’s CRM solutions and a team of nearly 100 professionals with skills in Dynamics 365 CRM and Power Platform. In addition to our expertise with Microsoft solutions, we also have comprehensive and diverse expertise in analytics, integration, cloud platforms, and service management and maintenance.

 


Microsoft Dynamics 365 CRM supports your organisation’s operations

 

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Proactive sales management utilising data and artificial intelligence

Organisations that can utilise data intelligently in their own operations are the success stories of the future. Typical challenges sales management teams face are inaccurate or incomplete data and data that is scattered across several different locations and cannot be used as intended.

Microsoft Dynamics 365 Sales supports sales management at all stages of data utilisation, whether it involves collection, interpretation or other data-driven activities. 

Digia has extensive experience overcoming sales management challenges by utilising the capabilities of the Microsoft Dynamics 365 platform. We combine the platform’s ready-made data utilisation functions and the expertise of our data analysts. This allows us to design and build data-driven sales management tools that are tailored to the individual needs of our customers.

Smart customer service

Today, customers expect to receive personalised service through different channels. Where one customer wants to do their business over the phone during the day, another may want to interact with a chatbot late at night. Companies have to decide what channels they want to use to serve their customers. A well-administered customer service system will also help the company grow.

Microsoft Dynamics 365 Customer Service offers a technological platform to transform your crystal-clear intention into a multi-channel customer service system and a system for retrieving data through different channels and collecting it in one place where it can be easily accessed and utilised.

Digia creates multi-channel customer service solutions that meet the individual customer’s needs either by relying on Dynamics 365’s basic functions or by complementing them with our partners’ solutions. We also bring our data utilisation and analytics expertise to the table.

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One platform for all your case-management needs

In order to serve the customer effectively, you must have a comprehensive understanding of the customer relationship. Microsoft Dynamics 365 CRM and Power Platform are flexibly adaptable to case management (XRM) processes. For example, the solution allows you to have order and contract management on the same business platform with customer relationship management, which ensures all the customer data can be found in one centralised location.

Digia helps you turn your case management processes into an integrated part of your CRM solution. We also have extensive experience in integration and data utilisation, which are an essential part of producing an efficient case management solution.