Lounea, a Finnish fiber operator and ICT solutions expert, has launched a strategically significant renewal project to unify its business processes and modernize its core systems.
"We have been building connections for Finns for more than 130 years. Our goal is to make our customers' digital everyday lives uncomplicated in the coming decades as well. The new business platform supports growth, develops the customer experience, and gives us even better conditions to manage our business with real-time data," says Kari Keinänen, CIO at Lounea.
Lounea has approximately 90,000 customers, nearly 18,000 owners, and approximately 300 employees.
"Lounea is a significant telecommunications company whose services must operate around the clock. We are very happy to have the opportunity to renew Lounea's business system entity. This is an exceptionally extensive entity from an architectural point of view, and it will now be transferred to the Microsoft Dynamics 365 environment," says Jarkko Savolainen, Digia's Vice President, Microsoft Dynamics 365 Unified Operations.
Digia is one of the leading Dynamics 365 suppliers in Finland and the Nordic countries. The company is also a well-known data and integration expert with solid experience as a partner for socially significant organizations. Digia can also offer 24/7 domestic support and maintenance services.
"Lounea is a pioneer with a high degree of automation, but wants to increase it further. In the future, the new Microsoft Dynamics 365 will serve as a centralized data platform and bring the best AI and automation capabilities on the market to the company. Machine learning and AI can be used more comprehensively than before, for example, in process optimization and predictive analytics," Savolainen says.
Jarkko Savolainen
Vice President, Microsoft Dynamics 365 Unified Operations
tel. +358 40 579 6370, jarkko.savolainen(a)digia.com