Quality and time-savings
Cloetta mainly sought to divide store tasks among different customer accounts and product groups, and thereby improve its ability to monitor the cost structure. At the same time, the Digia Ote solution supports the main objectives of the company: optimal work quality, customer satisfaction and on-time store replenishment.
Oskari Vidman says that achieving massive monetary savings was not the company’s original goal. However, Cloetta has saved plenty of time and labour in the case of both occasional workers and administration.
“Occasional workers save time when they can enter records during their working day with a few taps of their fingers, instead of filling out a paper form. Our administrators no longer have to handle the forms manually. And it’s now faster to access personal data,” says Vidman.
Thanks to the mobile app for sales promoters, it’s easy to monitor working time and allocate costs. Integration into Cloetta’s CRM system enables smooth transfer of data.
“It’s also been gratifying to see that the users feel good about this,” says Merja Kujala, a systems expert at Cloetta.
“They now feel that they’re an important part of the Cloetta organisation.”