Towards a seamless operating culture
The new ERP has been introduced at the company phase by phase, one business at a time. The deployment was completed in early autumn 2017. The technical side of things went smoothly. However, adopting new operating models wasn’t a cakewalk for all employees. Marek Hintze believes that change is always challenging, but the personnel are now starting to get the hang of the new system.
Hintze is satisfied with the smooth progress of the ERP project and the flexibility of the system. The project stayed on schedule and budget. He is thankful that the same project manager stayed on board during the entire project.
“Cooperation with Digia has been commendably solution-focused. The core processes and project management have worked well. The company has the right attitude.”
As a Finnish family company with a long history, Hedengren appreciates that Digia is also Finnish. Proximity also helped to keep the project running smoothly: when you can meet face to face, it’s usually easier to get things done.
At the same time, Hedengren’s operations are increasingly international. In future, the company intends to place all operations in neighbouring countries under the umbrella of the same system.
“Our development list is quite long. For instance, we’ll mobilise our field work, so that employees can work whenever and wherever they are,” says Hintze.
“The most important thing is to develop digital services in different channels in order to provide customers with a service experience that’s as seamless as possible.”