From the Who Shouts the Loudest model to a joint process and independent work
To facilitate knowledge work, a new information management model was created, with the model specifying the limits for implementing information requests submitted to the information system services and for supporting independent reporting by stakeholders.
The work began with extensive stakeholder interviews, where each party submitting information requests was able to describe their own needs. The interviews helped form an overall understanding of the development targets, on the basis of which the practices and structures of the new model were created in joint workshops. A roadmap that included the implementation steps was also created for the model.
The backbone of the model is a clear process according to which incoming information requests are prioritised and processed so that stakeholders can be provided with the right information as timely as possible. The process defined separate steps for testing, information security and documentation in order to systematically ensure functionality and security in reporting. When information requests go through each step of the process, you can be sure that all necessary factors are taken into account.
Requests for information will be prioritised by a new cooperation forum to which stakeholders will appoint representatives. This ensures that the needs of each stakeholder are taken into account in prioritisation.
“All the actual work related to data can be carried out within the team, but we cannot do the prioritisation because we do not have sufficient visibility into the activities and needs of our stakeholders. When prioritisation is done in an appropriate manner, the team can focus on the right things at the right time, and we can also plan our operations at a completely different level,” Tiilikainen says.