Digia was selected as a partner through a bidding process
When creating the relationship strategy, it became clear that the company needed a separate information system for customer relationship management, with the system also being used for guiding the work of the team serving large customers.
“We needed an information system for documenting all the contact and contract information related to large customers, with minutes of meetings and entries regarding other communication also stored there. The same system was also to be used as the team's job flow solution,” Vessonen says.
The supplier and solution were sought through a bidding process. The criteria for the selected technology included references from the same industry and the reliability of the developer. The supplier was required to understand Caruna's needs, provide a clear solution proposal and commit to the continuous development of the solution.
Digia's proposal consisting of a solution based on the Microsoft Dynamics 365 Sales system convinced Caruna.
“Digia's proposal was clear and met our wishes,” Vessonen says.