Case AM Security

Efficiency for providing security


Finland’s leading companies in the security sector, AM Security Oy and AM Lukkoasema Oy, modernised their enterprise resource planning system with Digia. Now the group uses a common ERP, which enables more efficient operations and information exchange. In addition, Dynamics 365 for Field Service was integrated into the package to serve technicians performing urgent work in the field.

Several months of good work were invested by us and by Digia, and the system began working immediately. We were quite surprised how well things went. The project proceeded entirely according to the schedule and it came in even slightly under the budget.

Kari Järvinen, Managing Director, AM Security Oy



Efficiency for providing security

AM Security Oy, a Finnish company occupying a diverse range of roles in the security sector, and its subsidiary, AM Lukkoasema Oy, worked together to modernise their enterprise resource planning system. The companies’ operating culture took a giant leap into the modern day as a mobile field service for technicians was integrated into the system.

“We wanted to harmonise the information systems within the group in order to make our operations more efficient and transparent,” says Kari Järvinen, Managing Director of AM Security Oy and AM Lukkoasema Oy. Both companies upgraded their enterprise resource management system to a joint deployment of Microsoft Dynamics NAV, supplied by Digia.

Microsoft Dynamics 365 for Field Service was integrated into Dynamics NAV, offering maintenance and installation technicians real-time access to information via mobile devices. The package also includes Power BI, which generates business data and analytics to support business management.

AM Security’s enterprise resource planning system was deployed at the beginning of 2018, while deployment at AM Lukkoasema took place at the turn of 2019. The group has over 200 employees who all use the system.

Background work helps in reaching the right decisions

“The new ERP system will substantially boost the efficiency of inventory turnovers and lead times. We receive up-to-date information significantly more quickly, and we can use it to develop processes,” says Järvinen.

The efficiency boost is not solely down to the technology: as the project was beginning, the group reviewed its operating models in depth.

“We were very well prepared for this project: we went through all of the processes and business needs. On its own, ERP will not boost efficiency – you need to be familiar with the operations and know what to develop,” Järvinen says.

“The good background work has borne fruit and the modern system supports new operating models. Overall management is crucial.”

The technicians’ field tool has provided flexibility and accelerated practical duties. The service can be used on a phone or tablet to send information about tasks and the time taken to complete them. Previously, paper and pens were the main tools used in the field. The field tool makes it easy to monitor the progress of tasks, and information about completed work is sent directly for billing.

Kari Järvinen is satisfied with how the project went.

“Several months of good work were invested by us and by Digia, and the system began working immediately. We were quite surprised how well things went,” says Järvinen.

“The project proceeded entirely according to the schedule and it came in even slightly under the budget. I believe that we will get the next phase finished quickly.”

Digital support for the overall service

AM Security Oy and AM Lukkoasema Oy are Finland’s leading companies in the security and lock sectors. “We provide customers with planned and installed products and services related to security,” says Kari Järvinen.

“For example, we have installed camera systems for docks, complete locking systems for large buildings and gate automation for construction firms.”

Digitalisation is increasingly affecting services and products in the sector. For example, electronic locks are increasingly available with integrated access management. Technology is used with the aim of collecting data that can be exploited in various ways.

“We want to be at the forefront of technological development because this will enable us to offer customers modern products and services,” states Järvinen.

“The most important thing is to invest in the overall service provided to customers. This sector has moved on from the times of padlocks on henhouses. We are required to have the expertise and capability to identify the customer’s needs. Holidays homes may not need systems as complex as those on commercial premises.