For Eckerö Line, the operator of m/s Finlandia sailing between Helsinki and Tallinn, 2016 was the best year in the company’s history in terms of passenger numbers, as 1.5 million people crossed the Gulf of Finland in the company’s blue-and-white ship. In addition to this, Eckerö Line was the best passenger ship operator in the Asiakkuusindeksi 2016 customer index survey, and one of the biggest climbers in all sectors. The indicators measured in the survey were the usefulness, ease of use and pleasantness of the service.
”Our success has been the result of perseverance and systematic work. It has been our long-term strategy to ensure the most effortless, comfortable and pleasant experience from booking to the end of the trip”, says Eckerö Line’s Customer Experience Manager, Kaisa Mikola.
Digia is a long-term partner of Eckerö Line.
”We are delighted to have been able to help them achieve the best customer experience in their field”, says Thomas Tallskog of Digia Commerce, who has been responsible for the account for 15 years.
Despite its success, Eckerö Line has not stopped to rest on its laurels but wants to keep offering the best customer experience in its line of business. The company is currently making its online service more user-oriented with Digia’s online shop concept.
”Eckerö Line trusts us due to our in-depth understanding of their business, processes and sector, along with our solid competence in service design”, Tallskog continues.