Towards data-based management
Before the deployment of NetSuite, Premix was in a situation where the company had as many as three separate ERP systems for different needs: financial management, customer relationship management and manufacturing. These separate systems did not communicate with each other, so the change was necessary for the organisation, which wanted to be data driven. The harmonisation of processes and systems in all locations also resulted in cost savings for the international company. The harmonisation of the different systems supported the objectives of knowledge-based management and the management of entities, while allowing the company to automate certain routine tasks and proactively build systems that support future growth.
The project for the renewal of systems was started with a phased approach, and financial management was the first to adopt NetSuite. Digia was the partner in the project from the very beginning. The gradual transition was a conscious choice that facilitated implementation and reduced risks, as the challenges that arose could be addressed even before the next functionalities were deployed. “It is easier to continue with new modules when they are connected to the same system. Working with Digia was also made easy by the team's strong understanding of our business, background and needs – this has increased our confidence in Digia as a partner and it serves as a good basis for cooperation,” Järveläinen says.
Today, a large proportion of Premix employees use NetSuite in some form, as product management, the daily management of the order-supply chain and CRM are all in the same system. The most critical change took place in the order-supply chain: now the stock, customer service, order and invoice processing and shipping of orders all use the same platform. Previously, customer data was also found in several systems, between which there were no linking or data transfer. After the reform, Premix's account managers can now monitor the entire customer path and offer new opportunities based on data. “NetSuite is a user-friendly choice and our system now dates from a completely different era than before. This has also shaped our brand in a fairly conservative industry – our customers have also noticed that we want to utilise modern tools to manage our everyday life,” Järveläinen says.