Monitoring services help ensure the functionality of ICT services
One of the key objectives of the monitoring services is to help ensure the continued functionality of ICT infrastructure and services by monitoring triggers. In practice, Digia extensively monitors CSC’s core system environments. The service aims to prevent disruptions from having adverse effects on service functionality. With Digia’s monitoring service, CSC receives triggers and situation reports immediately, allowing disruptions to be resolved quickly. The service can even help prevent disruptions from occurring.
“The partnership has gone well. Digia’s experts are very knowledgeable, easy to reach and committed to working together”, Oinonen says.
According to Oinonen, the service deployment also went efficiently and flexibly. The deployment project started in May 2021 and was completed in September of the same year, after which the service was piloted and adopted. The service has been used for two years and expanded by adding new components.
What new opportunities have the partnership and the service created for CSC in practice?
“We can offer our customers better service than previously at a reasonable cost using an operational model and division of duties convenient to us. According to an external service provider, the change has improved our focus on our core operations regarding service development and production. Internally, we have also made certain practices, such as incident management, more flexible and standardised”, Oinonen explains.