Automation increases satisfaction
The first was Teppo, a software robot built to handle leased workers’ absence reports. Teppo freed up a large number of Seure staff resources from manual reporting to more important tasks. Still in operation, the robot handles more than 60% of Seure’s absence reports.
The benefits of robotic process automation solutions are concretely evident in the daily lives of Seure workers. Robotic software automation frees up working time for value-added and customer-serving work, and work efficiency and automation are reflected in increased customer and employee satisfaction.
“Employees can manage their absences in acute situations, regardless of time and location. Today’s employees already know to expect these kinds of options,” says Seure robotics solutions development manager Niina Soini.
The data provided by robot processing reports is used in Seure’s business intelligence. The quality of work also improves as robots eliminate the possibility of human error.
“The benefit can also be calculated quite well,” says Teemu Asumaa. “All automation solutions have paid for themselves surprisingly quickly.”