Skip to content

The City of Helsinki chose Digia as their CRM system partner

Digia Finland Ltd will provide the City of Helsinki with customer relationship management systems expert services, including a Microsoft Dynamics 365 solution and associated technologies. The period of the framework agreement is four years, and the estimated total value of the procurement is EUR 12 million.

The City of Helsinki is standardising and developing its customer relationship management (CRM) and associated systems. The aim is to standardise customer service and customer communication, boost their effectiveness and provide better services to city residents. The city invited tenders for CRM system expert services coupled with a Microsoft Dynamics 365 platform and associated technologies. The products were selected based on overall value for money, which was determined by the quality-price ratio of the tender. 

“It’s great to get the opportunity to help develop the operating models of Finland’s largest city and, through that, to contribute to future municipal services provided by the city. Our success in the tendering process shows our competitiveness when it comes to providing demanding Microsoft D365 packages and as a public-sector partner”, says Digia Director Samuli Forsman.

The CRM system will make life easier for employees and improve customer service

Digia has extensive experience in delivering Microsoft CRM systems, and the company is home to one of Finland’s largest communities of experts on Dynamics 365 CRM and Power Platform. In addition to its expertise with Microsoft systems, the company also has comprehensive and diverse expertise in areas such as analytics, integration, cloud platforms and service management and administration.

“A CRM system that is effective and right for the job will support the city’s customer relationship management process and help structure and utilise customer information, supporting operations and development. Fluid CRM processes and a fluid set of IT systems also make information easier to access for all necessary parties, which has positive effects such as making work processes and decision-making easier and more efficient”, Forsman says.

Digia is Microsoft’s Cloud Business Applications Gold Partner and Smart Business Solutions/Dynamics 365 Partner in Finland. The company was also the only Finnish IT supplier chosen for Microsoft’s global Business Applications Inner Circle for the second year in a row

Further information:

Samuli Forsman
Director, Intelligent Solutions, Digia Plc 
+358 (0)40 709 2521 / samuli.forsman(a)


Digia is a software and service company that combines technological possibilities and human capabilities to build intelligent business, society and a sustainable future. Our mission is to ensure that our customers are at the forefront of digital evolution. There are more than 1,500 of us working at Digia and we operate globally with our international customers. Digia’s turnover in 2023 was EUR 192,1 million. The company is listed on Nasdaq Helsinki (DIGIA).