Digia launches a next-generation service center - Business Operations Center monitors and operates business processes 24/7

The new Digia Business Operations Center has been developed to support organisations' 24/7 business. It monitors customers' business processes and ensures their functionality. With the service, organisations can serve their customers in digital channels around the clock, every day of the year.

The service includes a real-time situational picture of the operational activities of ICT environments, monitoring of business processes, and reacting to anything that may disrupt their functionality. It utilises the latest technologies, such as AI, which enables, among other things, faster intervention in potential problems.

There is no similar service in Finland. It is based on Digia's continuous service, the Digia Service Center, which has been developed for over 10 years and serves over 700 customers.

"Customers want to concentrate their purchases on operators with extensive service packages. When the world is in turmoil, demand is focused on security and ensuring business continuity and growth," says Janne Tuominen, Senior Vice President, Managed Solutions at Digia.

Continuous services bring efficiency and security

Digia is a trusted turnkey provider of intelligent business solutions for its customers. This experience is also the basis for the renewed service, which is produced following ISO9001 Quality management systems and ISO27001 Information security management systems. Digia has become an international player, but its Finnish roots are valued in a continuously changing security environment.  

"We are taking the production of our continuous services to the next level. Digia Business Operations Center offers a productive, future-oriented partnership in which safety, resilience and continuous development form the strategic basis of cooperation. Each service package is individual, designed together for the customer's business needs and development", Tuominen adds.

Services account for about half of Digia's business. The business model brings stability to the company and enables it to build long-term growth. 

"The Digia Business Operations Center supports our growth, also in the Application Management Services market. According to a recent study by Whitelane Research, we are one of Finland's best application service providers and have risen to the top ten in the Nordic comparison. Our success is a testament to our ability to serve large organisations in Finland and the Nordic countries," says Tuominen.

Further information:

Janne Tuominen
Senior Vice President, Managed Solutions, Digia Plc
tel. +358 40 839 4370, janne.tuominen(a)digia.com

Read more about the new Digia Business Operations Center