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Digia achieves victory in CRM competitive tender – contract worth EUR 9 million

Digia has been selected as the Microsoft Dynamics 365 expert services provider for municipalities and wellbeing services counties in Kuntien Tiera Oy’s competitive tender. The estimated value of the four-year framework agreement is EUR 9 million. Centralised customer relationship management enables the digitalisation of municipal organisations' services instead of individual processes.

“The municipal sector and wellbeing services counties are in the midst of major changes, but they both still want to provide better service to customers and residents while also seeking to achieve large productivity gains. A centralised CRM system allows for genuine service digitalisation and better municipal services that can be offered proactively”, says the director of Digia’s Customer Applications & Power Platform unit Samuli Forsman.

In practice, this means that, by managing residents’ data centrally in one system, it becomes possible to offer them the right services at the right time, starting with areas such as day care and school applications. 

The package consists of Microsoft Dynamics 365 customer relationship management (CRM) and Power Platform services, including deployments, maintenance, continuous services and development work for change projects.

“Before focusing on digitalising individual processes and the handling of individual forms, it is important to think about the service as a whole. Municipalities use pull factors to compete with each other, and smart digital services offer important benefits in this regard. Now municipalities and wellbeing services counties have at their disposal ready, effective CRM solutions and the professionals to support them, enabling better services and significant productivity gains at both the regional and national levels. The solution also works excellently as a stakeholder management tool”, Forsman adds.

The municipal sector has Finland’s largest community of Dynamics 365 experts at its disposal

Digia is a trusted Microsoft Dynamics 365 partner to numerous companies and public administration bodies. The company works with organisations such as the City of Helsinki, large industrial companies and multiple Finnish universities. In addition to its extensive technological expertise, Digia also offers a wide variety of services supporting Microsoft solutions, including data and analytics services, integration and API services, enterprise resource planning and service management, as well as customer experience development.

“We want to work with Tiera and our customers to develop intelligent business processes. With our expertise and our extensive service offering, we are able to help our customers develop their service processes and customer experience as a whole and build genuinely expedient and user-oriented services”, says Digia’s Senior Vice President Sami Paihonen.

Further information:

Samuli Forsman
Director, Customer Applications & Power Platform, Digia Plc
+358 (0)40 709 2521, samuli.forsman(a)

Sami Paihonen
Senior Vice President, Digital Solutions, Digia Plc                     
+358 (0)50 502 1111, sami.paihonen(a)

Digia is a software and service company that combines technological possibilities and human capabilities to build intelligent business, society and a sustainable future. Our mission is to ensure that our customers are at the forefront of digital evolution. There are more than 1,500 of us working at Digia and we operate globally with our international customers. Digia’s turnover in 2023 was EUR 192,1 million. The company is listed on Nasdaq Helsinki (DIGIA).