Meeting security and compliance requirements was a top priority
Because FINE operates in a highly regulated industry, data privacy and security were given special attention throughout the project. The work began even before the final technology selection, when FINE carefully assessed the cloud platform’s suitability for industry requirements. The evaluation continued throughout the implementation, with each component reviewed separately in cooperation with an external cybersecurity consultant.
“At first, I was concerned about whether cloud technology could meet regulatory requirements. After conducting a thorough evaluation and incorporating specific requirements into the contractual framework, we concluded that the solution met all essential requirements,” says Harri Isokoski, Lead Counsel at FINE.
The project required careful planning and extensive user testing to fulfill detailed regulatory security requirements. FINE credits the close collaboration between Digia, FINE’s internal teams, and the external cybersecurity consultant for enabling the project to be delivered on time and within budget.
“The collaboration between Digia’s architect and the cybersecurity consultant proved highly effective. Digia found the resources and solutions needed to address even the most demanding requirements that emerged during the project,” Isokoski says.
System implementation is only the first step
The solution is now fully deployed for private customers, and some financial service providers have already received access to their own portals.
The new system opens opportunities for FINE to further improve operational efficiency through enhanced reporting, automation, and AI. Digia supports FINE through continuous development services, enabling business needs and user ideas to be transformed efficiently into production-ready functionality.
“We have a roadmap, and the list of future development initiatives is long. We are still at the beginning of our journey with the system, but together with Digia we are committed to making it better all the time,” says Sara Uusi-Luomalahti.
Three key benefits
1. Secure digital service replaced email-based and manual processes
Communication and document exchange between customers, FINE, and financial service providers are now handled centrally through a secure customer service platform.
2. Greater visibility into case handling for all parties
Customers can track the progress of their cases, access documents, and review communication history without the need for separate inquiries.
3. A foundation for continuous improvement and future AI adoption
Dynamics 365 brings customer service, document management, and reporting together on a single platform. Supported by Digia’s continuous services and a shared roadmap, the solution can be maintained and developed in a controlled manner while enabling future automation and AI initiatives.
