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D365 Integrations and API CRM Cloud solutions Strategic partnership

Martela

A Decade of Strategic Partnership

 

Martela and Digia have shared a long journey. What began as a Dynamics 365 project has evolved into a strategic partnership built on shared objectives, collaboration, and open communication. Digia supports Martela both in day-to-day operations and in strategic decision-making.

Read summary (generated by AI, checked by a human)

  • Martela and Digia have collaborated closely for almost a decade. The partnership is built on shared objectives, open communication, and Digia’s strong business insight.

  • The collaboration began with a Dynamics 365 project and expanded to cloud services and integration platforms. Digia has been a trusted advisor throughout Martela’s cloud journey and in developing integration architecture.

  • The partnership's success stems from genuine teamwork, trust, and a shared goal of advancing Martela’s business. Digia’s flexibility, responsiveness, and ongoing support have been particularly valuable.

The Finnish furniture manufacturer and developer of work and learning environments, Martela – celebrating its 80th anniversary this year – has relied on Digia as a trusted partner for nearly a decade. The collaboration started in the mid-2010s with the implementation of the Microsoft Dynamics 365 CRM solution and quickly expanded to include an Azure-based integration platform. Since then, Digia has supported Martela’s business by delivering continuous services defined by customer insight, expertise, and scalability.

Martela’s IT Director, Kaisa Harjanne, and IT Systems Manager, Jukka Hagman, describe Digia as a strategic partner whose knowledge and responsiveness can always be trusted.

“Digia has consistently shown genuine interest in our business and responded to our needs with a solution-oriented approach. Building a partnership on that foundation has been natural,” says Harjanne.

What we did

  • Continuous Business Development
  • Customer Relationship Management (CRM)
  • Cloud-Based Integration Platform
  • Cloud Transformation Consulting
  • Service Management

What we used

  • Microsoft Dynamics 365
  • Microsoft Azure
  • Cloud Services
  • Continuous Services and Service Management
It has always been easy to discuss matters with Digia, and any necessary changes to services have been implemented flexibly. Working with them always feels aligned with the bigger picture and shared goals.

Kaisa Harjanne, IT Director, Martela

A Visionary partner supporting every stage of the cloud journey

The introduction of the CRM system and the integration platform marked Martela’s first steps into the cloud. Since then, more services and systems have migrated, guided by the lessons learned early on.

According to Harjanne and Hagman, Digia has contributed much to the success of this cloud transformation, particularly in areas such as integration architecture.

“There has always been a strong vision behind the work. Combined with top-level practical expertise, this has made Digia a trusted advisor for us,” Hagman explains.

 

Confidence that technology enables business

Martela values Digia’s service management offering, which ensures that the technologies in use truly support business needs. Regular communication and proactive development proposals guarantee smooth daily operations and enable Martela to evolve its solutions further.

For example, during regular Dynamics 365 updates, Martela has relied on Digia’s controlled deployment service. Digia presents the changes relevant to Martela’s environment and facilitates testing before implementation. This approach ensures that Martela maximizes the benefit of Microsoft’s product development.

Harjanne and Hagman also commend Digia’s support team for its responsiveness in critical situations.

“There can be long periods without a single ticket from us. But when issues arise, they are usually urgent. Digia has always reacted quickly,” says Hagman.

 

Flexibility to make the right business decisions

The scalability of Digia’s services also underpins the partnership’s success. When Martela renewed its ERP system, it was straightforward to involve Digia’s team in developing integrations linked to the existing platform.

At other times, changing business needs have led to the discontinuation of certain services, which have also been handled smoothly.

“It has always been easy to discuss matters with Digia, and any necessary changes to services have been implemented flexibly. Working with them always feels aligned with the bigger picture and shared goals,” Harjanne notes.

”Digia has become our strategic partner.”

Martela and Digia’s shared journey has been long and eventful. While the partnership has faced challenges, trust has endured, and collaboration has remained strong. Harjanne believes genuine teamwork is the key to success.

“Digia has become our strategic partner. Beyond technical solutions, we have gained understanding, expertise, and support to make the right decisions for our business.”

 

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