Outokumpu Shipping

Integrating port operations into the same IT system environment was seen as essential to bring processes, information flow, and transparency to the same level as the rest of the corporation. At the same time, the old system had reached the end of its lifecycle and no longer met new integration requirements.

The decision to work with Digia was made after the project team reviewed how the solution was used in another customer’s port operations.

“We examined other options as well, but Digia’s solution convinced us with its comprehensive capabilities. Our earlier experiences with Digia as a reliable partner also played a key role. Due to the harmonisation programme, we had a lot on our plate and wanted to be sure of our partner’s capabilities,” says Petri Miettinen, IT Project Manager at Outokumpu.

According to Päivi Tallgren, who served as the IT Project Business Lead at Outokumpu, the new solution now supports almost all functions of the port organisation. It is used to manage vessel calls, cargo and material flows in the port, as well as invoicing.

“Compared to the previous system, this is a true ERP solution. We now have visibility down to each individual steel coil, and the amount of manual work and printed documents has reduced significantly,” Tallgren says.

The system was taken into use at Outokumpu Shipping almost as-is, which simplified the deployment. Due to the large transformation programme, the number and importance of integrations were particularly high. According to Miettinen, Digia’s system and the team’s expertise supported this exceptionally well.

“With Digia’s support, we were ahead of the other programme areas in terms of integrations. The port organisation was already developing new capabilities while others were still getting started,” he explains. 

The earlier solution had more limited functionality and often required separate Excel files to complement it. Now, more activities can be handled within the same system, and information flows efficiently across the entire organisation.

“Everything happens through the system, and everyone uses the same tool. Vessel agents see the same information as supervisors, and information no longer needs to be passed around via email or printed nearly as much,” Tallgren says.

Both Miettinen and Tallgren describe the collaboration with Digia as smooth. Digia’s experts were seen as skilled and the ways of working reliable: they knew their own product thoroughly, had strong integration expertise, and worked according to clear principles. The personal chemistry also worked well.

The system was taken into production in October 2025, and cooperation continues through support and small development services.

“The collaboration has worked extremely well – we have received help quickly, and issues have been resolved,” Tallgren says.